Sometimes you might find that a contact's Match Campaign has been terminated. There are a few reasons this can happen. Below are the common causes and how to fix them.
Record Is Owned by Rex Support Team
If a contact record is owned by Rex Software Support Team, the Match Campaign is cancelled. This is because Match Alerts show as coming from the record owner, and you don't want your contacts replying to Rex Support, so the campaign is stopped.
To fix this, reassign the contact to the user who should own the record. For more on reassigning the owner, see Record Permissions.
Once you've changed the owner, turn the campaign back on. See Adding Match Profile Campaigns.
Invalid Email Address on a Contact
If the system tries to send a Match Alert to a contact with an invalid email address, the alert is deactivated. For how to fix the email address, see Invalid Emails in the Contact Module.
Once the email is fixed, turn the campaign back on. See Adding Match Profile Campaigns.
Alert Won't Send
If the Match Campaign hasn't expired and the email address is correct, the issue is most likely the record owner's privileges. This can happen if an agent doesn't use Rex and hasn't been given a role with privileges. To fix this:
- Go to Settings > Users & Security > Rex Users
- Open the record owner's user profile
- Go to the Privileges tab
- Add a role to the user. See Adding a New User for how to set a role.