Anything you capture while running an open home offline is held on your device and synced back to Rex once you have a connection again. This article covers what happens when you reconnect and what to do if something does not sync.
Automatic Syncing
When your device is back online, Pocket syncs your offline attendees, notes, and feedback automatically in the background. You do not need to do anything. If a sync does not succeed on the first try, Pocket retries safely on its own.
Using Force Sync
If you want to push your offline data through straight away rather than waiting for the automatic sync, you can trigger it manually with Force Sync.
This is useful when you are back in reception or the office and want to confirm everything has come across before you move on to your next job.
Records Become Read-Only After Syncing
Once an attendee record has synced back to Rex, it becomes read-only in Pocket's offline view. This protects the synced data from being changed by accident. If you need to update an attendee after they have synced, you can do this from their contact record in Rex or in Pocket as normal.
If Something Does Not Sync
If an item cannot sync, it stays safely queued on your device and Pocket keeps retrying. You do not lose the data while it waits.
If an item repeatedly fails to sync, you can remove it from the queue manually. Only do this if you are sure you no longer need the record, as removing a queued item deletes that captured data.
Please Note: Closing and relaunching Pocket exits Offline Mode but does not clear your queued data. Your captured attendees stay on the device and will sync the next time you are online.