How can we change the listing category type?
For reasons relating to portal upload data standards (set by realestate.com.au), Rex does not allow changing of the category for Listing Records.
To change the listings record category, you'll need to withdraw and then relist it.
- Go your Listing Record
- Withdraw it - see Archiving Listings
- Once it's withdrawn, relist the property - see List an Old Listing as a New Listing
How long does map changes take to update on the portals?
If you have made an update to the map, and these changes aren't displaying on the portals, it is most likely due to an update not being sent through. Once you have made the relevant changes to the map, its best to send through an update to the portals; Update portals.
Updates can take anywhere from 15 minutes to 2 hours depending on how many listings are in queue to feed through. If after this time the updates are not showing, touch base with the support team for further investigation.
How can I search for keys?
You'll be able to run a report in Rex to show you Active listings with allocated Keys - This report can be found under Admin > Reporting > Listing & Uploads > Key Location.
Please note; that if you enter a key number that's not on this list and an error generates saying the key is in use, this would be due to the key being assigned to an archived listing. You will be able to search the listing using the ID provided and archive that key to use for future listings.