Feedback from Buyers, either from an Individual Inspection or attendance at an Open Home, is attached to the related Contact record as well as the Listing. When attaching buyer-specific Feedback, you can either attach Feedback to an existing Contact or create a new Contact on the fly.
Open Home and Inspection follow-up is enabled by simple tools to show the related Contacts in a list for quick & easy access to:
- Run post-inspection follow-up calls, or
- Send follow-up email or SMS messages in bulk via mail merge
Vendor Reporting that incorporates Feedback and chart-based analysis
The Vendor Reports can include details about:
- Portal enquiries and one-on-one Buyer Inspections
- Attendance and Individual Feedback at Open Inspections
- Proposed price reductions and offers as well as formal record of other Agent/Vendor conversations
Printed or PDF Reports sent to Vendors can optionally include/exclude each Feedback type as well as showing charts/visuals that track one-on-one Buyer Inspections, enquiries, and OFI attendance.
Feedback workflow tracks inspections and approval of Feedback for Vendor review
The Listing Feedback functionality in Rex lets Agents record and report on Buyer/Inspection Feedback to their Vendors. If someone other than the Listing Agent takes a Buyer through a Property, that Buyer’s Feedback can be recorded against the Listing by the Buyer’s Agent. Their feedback is then displayed for review and reporting approval on the Listing Agent(s) Dashboard.
Rex’s real estate-specific Feedback reporting workflow gives Listing Agents control to ensure that Feedback goes back to Vendors. This level of reporting gives Vendors complete visibility on the hard work that Agents are doing to get their Property sold.
Manage and review Inspection & Feedback records from the CRM
When Contacts attend at Open Homes or do individual Property Inspections, it’s important to follow up. Rex records every OFI attendance and Listing Inspection against both the Listing and the Contact(s) who attend. The Inspection/Feedback tab provides you with an at-a-glance view of Listings a Contact might be interested in as well as a quick way to follow up Contacts that might have previously shown interest in a particular Property.