Linking the correct contacts

Before you can submit an AML check, the correct contacts must be related to the listing.

AML checks are completed per person, so it’s important that contacts are set up correctly.

AML checks are available for contacts related to the listing based on the following listing types;

• Listing Owner
• Purchaser / Tenant

Only contacts linked under the correct role will appear in the AML screen.

Required Contact Details for Biometric AML Checks

Before submitting a Biometric AML check, the contact record must have the following details completed.

These details are entered and updated in the Contact View, not in the AML screen.

Mandatory Fields

The following fields are required for Biometric AML checks:

• First name
• Last name
  
• Email address
  
• Contact number
  • phone tagged as SMS
  • Phone should be tagged as mobile
    

Required Contact Details for Manual (Instant) AML Checks – UK (GBR)

Before submitting a Manual (Instant) AML check for UK contacts, the contact record must have the following details completed.

These details are entered and updated in the Contact View, not in the AML screen.

Mandatory Fields (UK)

The following fields are required for Manual AML checks in the UK:

• First name
• Last name
  
• Date of birth
  
• Address - search via Address Lookup
  

If you're not using the address lookup, please ensure the address follows the format indicated in the tooltip.

Enter the details in three separate lines (each separated by pressing Enter) as follows:

Line 1: Street name 
Line 2: City 
Line 3: Postcode

• Gender
  

🚫 Multiple Names Are Not Allowed for AML Checks

AML checks can only be completed for one individual per contact record.

Contacts that contain multiple names or multiple people cannot be submitted for AML verification.

What Is Considered a Multiple-Name Contact

A contact will not be eligible for AML checks if it includes:

• More than one person in a single record
  • Example: “Mr & Mrs Murray”
• Multiple name entries within the same contact
  • Example:
    • Mr Robert Murray
    • Dr Brenda Murray
• Combined first names or titles referring to multiple people
  

Even if the contact appears correct elsewhere in Rex, it will not appear in the AML submission list.

No Related Contacts (Pending Submission)

If no eligible contacts are linked to the listing:

• An empty state is shown
• This means there are:
  • no contacts available for AML checks yet or
  • the related contact has multiple names
    

You’ll need to add or link the appropriate contacts to the listing before continuing.