Can I create a second trust account on Rex?
Absolutely - You can have as many Trust accounts in Rex as you wish. If this is a brand new trust account holding $0, this article will help you set this up; New Trust Account.
If you are currently holding funds in the account, you can use this article; Existing Trust Accounts.
If you're unsure which account applies to you, please reach out to the Customer Care Team for assistance.
Why won’t Rex allow me to enter in a transaction before the latest date?
There is an easy explanation for this - simply because you have already entered a transaction dated after the date you are trying to enter.
If you have missed adding in a transaction that dates prior to the last transaction, you'll need to reverse the last transaction to be able to enter this in.
If you have already reconciled this transaction, then you will not be able to reverse this, you'll simply need to enter the transactions dating after the last transaction, ensuring you add notes to the particulars as to why.
My reconciliation isn't balancing, what do I do?
First things first - Print off your bank statement and ensure you have gone over each transaction to ensure they are entered and ticked off correctly. This includes Manual Adjustments from previously reconciliations that may not have been credited/debited.
If at this point, if you are still unsure why the Rec isn't balancing, reach out to us here at the Customer Care team with a copy of your bank statement (this is really important) and any discrepancies you have found.
DISCLAIMER - Trust related issues are always handled initially by our support team.
However, while we're experts at all things Rex, we're not trained accountants or bookkeepers.
If the issue proves to be with your financial data rather than our software, we may need to enlist the help of a third-party consultant to resolve it. (With your permission, of course).
This third-party assistance comes with a cost of $200+GST per hour.
We'll look into this issue for you now and update you soon. Rest assured, we won't charge you unless we've specifically discussed it with you first.