We have set up leads but they aren’t coming in from a specific/all portal?
If you are not receiving leads from a specific portal (e.g. the agency's website), it may be due to not having added the Portal's email address to the Trusted Email Address section in Rex.
Find an older enquiry that has been sent from that site in the past, make note of the email address it came from, then follow the steps found in the following article: Leads: Trusted Email Addresses.
Why are we receiving duplicate leads?
If your listing has two listing agents attached, it is an expected behaviour for some portals to send through a lead for each agent into Rex to process.
Please note: at this stage, we are only able to accept one lead from Realestate.com.au, so this will be assigned to the Primary agent on the listing.
Why are my leads not auto-parsing?
Most likely, you don't have Auto Parsing turned on for that specific portal. For info in turning this on, see: Leads: Turning On Auto Parsing
If this is turned on and is still not working, please get in touch with the Rex support team via email@example.com
Can you please set up the leads add-on?
If you have the Leads (mailbox) icon in the top right-hand of your screen, then Leads are already enabled on your account - You may just need to set this up for your User. You can do this here; Setting up your Leads. If you get stuck with this, we suggest touching base with an Admin User to help get this setup.
If you're unable to see the Leads (mailbox) icon in the top-right hand of your screen, your account may not have the leads add-on as part of your subscription. Please reach out to the Rex support team via firstname.lastname@example.org for more information on getting this set-up.