Rexlabs & COVID19 FAQ's
FAQs - 20% Discount - all customers
Q: How much is the discount we are receiving and how long will it apply to our subscription?
A: The discount is worth 20% of your total Rex Software monthly subscription and it will apply to the monthly invoices raised in both April and May 2020, after this date your subscription will return to its normal price.
Q: What if I pay my monthly invoice via credit card, do I need to make any changes?
A: We will apply the discount to your monthly subscription before your regularly monthly payment is processed, hence no action will be required from your end. You will also receive the updated invoice/credit note once processed to assist with your reconciliation.
FAQs only for customers that pay on invoice
Customers that pay on invoice are those that don’t have their Rex CRM fees deducted from a credit card each month
Q: How is the discount being applied to my monthly invoice?
A: A credit note worth 20% of your monthly subscription will be applied to your account in the months of April and May, this amount will then be applied to its respective invoice.
Q: How will I know how much to pay for April and May?
A: Please refer to the statement of accounts we will be forwarding over the next couple of days, alternatively you can view all outstanding amounts via the link on your most recent invoice.
Q: What if I have already paid my April invoice?
A: The credit note for April will simply be applied to your May invoice, hence please refer to your statement of account regarding how much is outstanding for May before arranging payment.