When an offer is no longer proceeding, for example if the buyer pulls out or the vendor rejects an offer, you will need to mark this as 'Fallen' from the Legal tab.
To do this:
- Open the listing record
- Open the Legal tab
- Under the Offers section, hover over the relevant Offer & click the dropdown arrow
- Select Change Status
- Select Mark As Fallen
- Add in the Reason & Date
- Select Save
Rex provides some common reasons why sales might fall through. However, we understand that you may have custom reasons you wish to report on.
As a result, you can configure custom reasoning, making Rex work to your agencies offer processes.
To configure custom reasons with our Value Lists:
- Go to Settings
- Choose Custom Values & Mailing Lists
- Under Choose Value List, click Fallen Contract Reasons
- Click Add New Value to add your custom reason
- Indicate the reason
- Hit Save
You can also delete the value you added by hovering to the reason you want to delete > click the dropdown > Choose delete.
Please note: This can only be actioned by a Super Admin User or User with access to Value Lists.