The system will treat forwarded emails and Bcc'd emails slightly differently - how the email is sent to the Dropbox will affect how recipients are determined and how the plain text email body is determined.
How does the system determine if the email has been Forwarded or Bcc'd?
If Rex receives an email and your Dropbox address is the only recipient of the email, then the system assumes that it's a message that's been forwarded (either one that you've received from a client, or one that you've forwarded to a client and forgotten to BCC).
In all other cases, the system assumes the address has been BCC'd.
How are Bcc'd messages handled?
Bcc'd messages are very straight forward. The message header (which contains details about who the message has been sent to) is programmatically parsed and the intended recipients determined.
The entire HTML and plain text body is saved, but images and attachments will not be.
How are Forwarded messages handled?
Forwarded messages are slightly tricker. The details of the original message are not easily accessible and must be interpreted from the email body.
For the system to correctly interpret the message and its recipients, your email client must follow the following standards:
- The forwarded message body must begin with: ------ Original Message ------- or -------- Forwarded Message ---------
- The line above must immediately be followed by 3 or 4 lines containing details including "From", "To", "Cc".
- After the message header is complete, a new blank line must be present before the email body commences (this is required to deal with line wrapping that is performed by some email services).
- For each addressee in the "From", "To", "Cc" sections, an actual email address must be included.
- There should be no meaningful content above the Forwarded Message / Original Message line described in point 1 (if your email client injects a signature automatically, this is okay).
If your email client doesn't follow this standard (almost every email client does) then you'll unfortunately not be able to use the forwarded message filing aspect of the Email Dropbox function.
A valid example of a forwarded message follows:
From: "John Doe" <email@example.com>
To: Me <firstname.lastname@example.org>
Subject: Appraisal Request
Thom here, looking to get an appraisal..