- Go to 'Settings' > 'Tracks, Merge & Brochures'
- Open the Track you'd like to edit
- Click 'Duplicate'
- Enter a Track name into the text box
- Select the module of your Track
- Click 'Done'
- Enter a description into the text box to describe the new Track
- Change the colour of the Track if required
- You can either edit the existing track or add additional reminders to the Track
- To add additional reminders to the Track, click the Red '+' symbol
- Select a reminder type
- Enter a number into the 'remind in' text field and a period of time into the 'measurement' drop-down box
- Select an assignee from the drop-down box
- Add a description into the text box
- Click 'Attach Merge Template' to add a template to the reminder - you can attach a template when using letter, email or sms reminder types.
- If adding a Track, select the merge template from the list of available merges
- Click 'Add Template' this will add the template to this reminder
- Click 'Save'
To add additional reminders repeat steps 10 through 18 to add the required reminders to the track.