What are leads exactly?
The ‘Leads’ functionality allows e-mail enquiries sent from the portals to be delivered straight into Rex to be organised, processed and attended to. The Leads feature has been designed with real estate's best practices forefront, will save time taken to process Leads and enter information into Rex from Leads, and ensures enquiries aren't forgotten, whilst also giving management visibility over the whole process.
Consolidate your leads into one digital log
With a special email address, Rex can pull enquiries straight from a portal or your own website and enter them into your ‘Leads enquiry log’ as they're received automatically. This email address is distinct for each User in Rex, and is also different to your Rex dropbox address, or assigned office email address.
This will result in a consolidated backlog of leads to follow up, accessible from anywhere in the Leads speech bubble next to Hi... [agent name].
Make sure your valuable enquiries don’t slip through the cracks
Because your leads are coming into the one exclusive inbox, you’ll never lose them or need to search through other email systems. Plus, because all your leads and follow-up reminders are in front of you at all times – nothing slips through the cracks. A central leads location within Rex also means that leads can be processed with a consistent approach, and by admin staff as well as agents.
How it works
All you need to do is take your unique leads email address which is provided in your Rex profile page, then change your email address to this new Leads address in the back-end of some portals and within Rex, to this new address. The portals will then know to send any enquiries for that Agent's listings directly to Rex, in the Leads menu. Rex can then send you a message letting you know the Lead has been received and is ready to be processed in Rex. Leads can be used on an agent-by-agent basis, or you can use the Agency's Leads address for all places so that a Listing Agent is not included when the Leads is received in Rex.
You will also be able to activate Auto-parsing, which will create a new Contact/ update an existing Contact automatically if contact details are included in the Lead sent into Rex.
Take a look at our Rex University Training video about Leads for more information; The course you'll be looking for is Number 10 - Processing Your Buyer Leads.