Marking an Application as Unsuccessful / Deleting an Application

Rex CRM allows Tenancy Applications to be deleted. However once an Application has been communicated to the landlord / listing owner, it cannot be deleted. It can only be marked as ‘Unsuccessful’ from the Applications tab.

To delete an Application:

1. Go to the Listing
2. Open the 'Applications' tab
3. Hover over the Application you wish to mark as unsuccessful
4. Click the action 'arrow'
5. Click ‘Delete’ to from the dropdown to delete the application
6. Click ‘Delete’ on the confirmation dialog to confirm your intent

Note: You cannot undo the deletion of an application.

To mark an Application as unsuccessful:

1. Go to the Listing
2. Open the Applications tab
3. Hover over the Application you wish to mark as unsuccessful
4. Click the action 'arrow'
5. Click ‘Update Status’ to from the dropdown
6. Click ‘Mark as Unsuccessful’ on the dialog
7. Enter the date the Application was unsuccessful
8. Click ‘Save’

To undo an Application’s unsuccessful status, follow the above steps above and to mark the application as ‘available’.