With the release of Scheduled Emails & SMS, we've also added a view for you to be able to monitor Scheduled, Sent and failed messages that have been sent as scheduled or otherwise.
You'll be able to view;
- Scheduled Messages
- Sent Messages
- Failed Messages
These can be viewed from three different sections in Rex:
From the Leads Icon:
To view this you'll need to go to the Leads icon and select Scheduled messages or;
- From the left-hand side, select Other Lists
- You'll then be able to select which option from above you wish to view
Messages can also be viewed from the Contact record, you can view this from the right-hand menu options - This will show failed and scheduled messages for this particular contact:
This view will allow you to see all Sent messages that have been sent from your account in Rex. As any module in Rex, you can filter down the list by Agent, Records, Tags etc and compile a list of sent emails from your Rex account.
Failed To Send Messages
Sometimes your emails will fail to send - this could be due to incorrect contact info or Marketing Credits, or something else. This feature will allow you to view the issue for all emails that have been sent from your account, not just scheduled emails.
To view the email, simply click on the email to open up the merge tab - The error message will appear along the top of the merge.
This may require actions on the Contact record, which you will need to resolve in order for the message to send.
Once you have resolved the issue, you can simply select Resend Message which will process the merge:
You'll have the option to Delete & Don't Send if you want to remove the merge from your records.